Important customer information

 

Right of revocation


You have the right to cancel this contract within fourteen days without specifying reasons. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have or has received the last of the goods. In order to exercise your right of revocation, you must contact us:

Cleware GmbH
Nedderend 3
24876 Hollingstedt, Germany
Tel +49 4627 / 189808
Fax +49 4627 / 189809
eMail: order@cleware.net

with a clear explanation (e.g. by a letter sent by mail, fax or email) of your decision to cancel this contract. You can use the revocation form, however this is not required.
To exercise the right of revocation, it is sufficient that you send us notification that you are exercising your right of revocation prior to the lapse of the cancellation period.

Consequences of cancellation


If you cancel this contract, we must refund all payments which we have received from you, including delivery costs (except for additional costs arising from your choice of a different type of delivery than the affordable standard delivery which we offer), immediately, no later than within fourteen days from the day on which your notification of cancellation of this contract has been received by us.
We use the same means of payment that you used for the original transaction, unless something expressly different has been agreed upon with you; you will never be charged a fee for this refund.
We can refuse the refund until we have received the returned goods or until you have furnished proof that you have sent the goods back to us, depending on whichever takes place first.
You must return or transfer the goods to us immediately, within fourteen days of the day on which you have notified us of the cancellation of this contract.
The period has been observed if you send the goods prior to the lapse of the fourteen day period.
You bear the direct costs of the return shipment of the goods.
You are only responsible for covering any loss in value of the goods if this loss in value is based on unnecessary handling of the goods in order to inspect the characteristics, properties and function of the goods.

Notice for non-existence of right of revocation


The right of revocation does not exist for distance contracts
for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.



We ship our Produkts worldwide. Shipping to US is restricted to business clients.

The shipping costs are calculated with respect to destination and the weigth. Please refer to the basket for exact delivery costs after adding the requested goods to the shopping cart and entering your address.

Foreign order information:

The goods must be payed in advance, PayPal is possible.
EU companies with valid VAT-ID will be delivered on account.

Please note that the shipping costs do not include the money transfer fee.
Please instruct your bank that you will pay the money transfer fee.

Recycling ( European Union only)

This equipments are marked with the above recycling symbol. It means that at the end of life of the equipment you must dispose of it seperately at an appropriate collection point and not place it in the normal domestic unsortet waste stream. This will benefit the environment for all.